Certified Manager Quality : Organizational Excellence & Total Quality Management

Module 1:

Day 1

Organizational leadership, teams strategy development and deployment

• Organizational Structures

• Leadership Challenges

• Teams and Team Processes

• ASQ Code of Ethics

• Leadership styles

• Teams and team-building techniques

• Change management

 Strategic plan development and deployment

• Strategic Planning Models

• Business Environment Analysis

• Strategic Plan Deployment

• Strategic Plan Deployment

• Organizational Performance Measurement

Day 2

Management elements and methods

• Management Skills and Abilities

• Communication Skills and Abilities

• Project Management

• Quality System

• Quality Models and Theories

• Principles of management

• Management theories, styles, and tools

• Human resources management

• Financial management

• Risk management

• Communication skills and abilities

• Project management

• Project documentation

• Quality system

• ISO and other third party standards

• Different quality methodologies

• Quality philosophies

Day 3

Quality and process management tools

• Problem-Solving Tools

• Process Management

• Measurement: Assessment and Metrics

• The seven classic quality tools

• Mapping the process

• Analyzing the process

• Innovation and creativity tools

• Lean tools

• Theory of Constraints (TOC)

• Basic statistical use

• Statistical analysis

• Process capability

• Qualitative assessment

Day 4

Customer-focused organizations

• Customer identification and segmentation

• Internal and external customers

• Customer needs and voice of the customer

• Customer satisfaction and loyalty

• Basic customer service principles

• Customer Relationship Management

Day 5

Supply chain management

• Supplier selection and communications

• Supplier performance and improvement

• Supplier certification, partnership, and alliances

• Supplier Logistics and Material Acceptance

Training and development

• Training needs analysis and plans

• Training material design and delivery

• Training effectiveness and evaluation

Module 2:

Day 6

 Introduction to Total Quality Management

• Overview of TQM principles and concepts

• Understanding the benefits and significance of TQM in organizations

• Case studies and examples of successful TQM implementations

• Key elements of TQM, including customer focus, continuous improvement, and employee involvement

• Exploring the role of leadership in driving TQM initiatives

Day 7

 Quality Planning and Strategy

• Setting quality objectives and targets

• Developing a quality policy and strategy

• Creating a quality management system framework

• Tools and techniques for quality planning, such as SWOT analysis, benchmarking, and quality function deployment (QFD)

• Designing quality into products and processes through robust design and failure mode and effects analysis (FMEA)

Day 8

 Quality Control and Assurance

• Statistical process control (SPC) and its application in monitoring and controlling quality

• Implementing effective quality control methods, including control charts, sampling plans, and inspection techniques

• Understanding the concept of Six Sigma and its role in quality assurance

• Documenting and implementing quality standards and procedures

• Conducting internal audits and management reviews for quality assurance

Day 9

Continuous Improvement and Lean Principles

• Introduction to continuous improvement methodologies, such as Kaizen, Lean, and Six Sigma

• Identifying and eliminating process waste and non-value-added activities

• Applying Lean tools, such as 5S, Kanban, and value stream mapping

• Encouraging employee involvement in problem-solving and process improvement initiatives

• Implementing a culture of continuous improvement and learning

Day 10

 Quality Management Tools and Techniques

• Advanced statistical tools for quality improvement, such as design of experiments (DOE) and hypothesis testing

• Root cause analysis and problem-solving techniques, including fishbone diagrams, Pareto analysis, and 5 Whys

• Quality performance metrics and measurement systems, such as key performance indicators (KPIs) and balanced scorecards

• Developing effective supplier quality management strategies and techniques

• Reviewing case studies of organizations that have achieved excellence through TQM