Quality Assured Administration Management

Day 1:

New Management Methodologies

• Introduction to  Quality Assured Management

  • Understanding the fundamentals of quality assurance in administrative processes

  • Key elements of ensuring consistent service quality

  • Benefits of quality assurance in the administration department

• User/Customer Focus

  • Identifying internal users and understanding their needs

  • Techniques for improving service quality for internal customers

  • Strategies for maintaining continuous communication with internal users

• Process  Approach

  • Implementing a process-driven approach to administrative tasks

  • Mapping and analyzing workflows for efficiency

  • Streamlining processes for better outcomes

• Knowledge Management

  • Definition and importance of knowledge management in administration

  • Capturing, storing, and sharing knowledge effectively

  • Tools and techniques to enhance organizational learning

Day 2:

Administration Work Processes

• Good Practices in Administrative Work

  • Introduction to best practices for routine administrative tasks

  • Techniques for improving time management and task prioritization

  • Organizing and maintaining administrative records efficiently

• Best Practices in Administrative Operations

  • Global best practices in administrative work

  • Case studies of successful administrative process improvements

  • Methods to benchmark and measure administrative performance

• Standard  Operating Procedures (SOPs)

  • Developing, documenting, and implementing SOPs in administration

  • Ensuring consistency and efficiency through well-defined processes

  • Periodic review and update of SOPs to match organizational changes

Day 3:

IT Tools for Increasing Effectiveness of Administration

• Introduction to IT Tools for Administration

  • Overview of IT tools used to streamline administrative tasks

  • The role of automation in administrative processes

  • Selecting the right tools for your organization

• Software Solutions for Administrative Tasks

  • Popular software solutions for document management, task tracking, and communication

  • Demonstrating the use of Microsoft Office tools (Word, Excel, PowerPoint) for administration

  • Utilizing cloud-based solutions for improving accessibility and collaboration

• Enhancing Efficiency with IT Tools

  • Automating repetitive tasks to save time and reduce errors

  • Managing schedules, meetings, and resources using online platforms

  • Leveraging data analytics tools for reporting and decision-making

Day 4:

Knowledge Management System for Administration

• Introduction to Knowledge Management Systems (KMS)

  • Defining a Knowledge Management System and its importance in administration

  • Tools and platforms used for knowledge sharing and collaboration

• Setting up a KMS in the Administration Department

  • Steps to create and maintain a knowledge repository

  • Structuring a central database for knowledge retention and easy access

  • Training staff on the use and contribution to the KMS

• Ensuring Continuous Knowledge Sharing

  • Techniques for promoting a culture of continuous learning and sharing

  • Using collaborative tools for knowledge sharing (Intranets, wikis, shared drives)

  • Monitoring and improving the effectiveness of the knowledge management system

Day 5:

Manpower and Motivation Issues for the Administration Section

• Understanding Workforce Dynamics

  • Analyzing the manpower requirements for effective administrative functions

  • Balancing workload and resource allocation

  • Assessing skills and competencies within the administration team

• Motivating  Administrative Staff

  • Key motivational drivers for administrative personnel

  • Creating a positive work environment to increase job satisfaction

  • Incentives, rewards, and recognition programs for admin staff

• Training and  Development for Administration Staff

  • Identifying training needs for continuous improvement

  • Developing personal development plans for administrative employees

  • Strategies to retain and grow talent within the department