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Course Category
→ Accounting and Finance
→ Administration and Secretarial
→ Auditing and Governance, Risk and Compliance
→ Banking, Insurance and Financial Services
→ Business Continuity and Crisis Management
→ Communication and Writing Skills
→ Construction Management
→ Contracts Management
→ Customer Service
→ Data Management and Business Intelligence
→ Digital Innovation and Transformation
→ Energy and Water Management
→ Financial Technology (FinTech)
→ Health, Safety and Environment
→ Human Resources and Training
→ Interpersonal Skills and Self Development
→ IT Management
→ Leadership and Management
→ Legal
→ Maintenance and Engineering
→ Marketing and Sales
→ Monetary Economics
→ Monitoring and Evaluation
→ Oil and Gas
→ Planning and Strategy Management
→ Port and Shipping Management
→ Procurement and Supply Chain Management
→ Project Management
→ Public Relations
→ Quality and Productivity
→ Security Management
→ Tourism Management
→ Transport and Logistics
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ISO 9001:2015 Quality Management Systems

Why Attend

This Training Program is designed on the latest standards and the quality management system requirements specified in the International Standard.

Overview

Course Outline

Schedule & Fees

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

The quality management principles described in ISO 9000; understanding and consistency in meeting requirements;; the consideration of processes in terms of added value;; the achievement of effective process performance;; improvement of processes based on the evaluation of data and information.; The concept of risk-based thinking.; Understand the relation with other management system standards.

Target Audience

Target Competencies

n/a

Day 1: Understanding the Organization

  • Context of The Organization
    • Understanding the organization and its context
    • Understanding the needs and expectations of interested parties
    • Determining the scope of the quality management system
    • Quality management system and its processes

Day 2: Quality Planning

  • Planning
    • Actions to address risks and opportunities
    • Quality objectives and planning to achieve them
    • Planning of changes

Day 3: Leadership and Organizational Structure

  • Leadership
    • Leadership and commitment
    • Policy
    • Organizational roles, responsibilities, and authorities

Day 4: Operational Excellence

  • Operation
    • Operational planning and control
    • Requirements for products and services
    • Design and development of products and services
    • Control of externally provided processes, products, and services
    • Production and service provision
    • Release of products and services
    • Control of nonconforming outputs

Day 5: Support and Documentation

  • Support
    • Resources
    • Competence
    • Awareness
    • Communication
    • Documented information

$4875

Colombo

Country: Sri Lanka

Duration: Two weeks

Date: 25 Aug–05 Sep 2025

Register

$4875

Muscat

Country: Oman

Duration: Two weeks

Date: 04–15 May 2026

Register