Knowledge Management

Day 1:

 Knowledge Management, Empowerment, and Engagement

• Definition of a learning organization, people, teams, organization

• Understanding competitive advantage, productivity and profit

• Characteristics of engaged employees and disengaged employees

• Characteristics of empowered employees and un-empowered employees

• Motivation – Intrinsic and extrinsic

Day 2:

Techniques for Engaging Employees

• Informal participative decision-making programs

• Job enrichment

• Self-managed work teams

• Informal and formal consultation processes

• Enterprise Social Networking, Blogs Multimedia

Day 3:

The Role of the Supervisor and Team Leader in Knowledge Management

• Getting the “Quid Pro Quo” – initiative VS reciprocation

• The Interpersonal skills involved – listening, communicating, assertiveness and influence

• The responsibility for people

• Delegation

• Recognition for efforts to share knowledge

Day 4:

Empowered Performance Reviews

• Making Knowledge Management a part of performance management

• Motivating through feedback

• The importance of praise and how to make it more effective

• Coaching

• Providing genuine development, continuous learning

Day 5:

Handling Change, Networking, and Systems

• The change curve

• Upwards management

• Involving suppliers and contractors, supply chain

• People to people business

• Return to social networking