Executive Assistant and Personal Assistant (PA) course

Why Attend

Do you want to start your career as an Executive Assistant or a Personal Assistant (PA)? This program will empower you with all the skills and knowledge you will require to become a successful Personal Assistant or an Executive Assistant leading to a bright career.

The Personal Assistant’s role demands exceptional planning and organizing skills. They need to have the ability to solve problems with quick decision makings and be tactful and discreet in the process of doing so.

Personal Assistant duties include overall assistance to managers and senior executives, to handle and perform a vast verity of tasks, which ultimately contributes to the overall results of the management or the manager. Work productivity can be compromised if there is no support from a certified personal assistant.

They are a pillar of support for the functions of senior managers and executives. Executive assistants, Personal Assistants, and Secretaries are very valuable and play a pivotal role in the organization’s management.

The present demands and requirements from higher management officers and executive leaders, executive assistants, and executive secretary emerge as crucial positions in today’s global corporate environment.

The Executive Assistant or a Personal Assistant assists the management to take responsibility for the top executive’s office tasks and manage them effectively. Are you already in an Executive Assistant, Personal Assistant, or a Personal Secretary role but look forward to the next level performance with improvised work techniques?

From this training program ,the participants will cultivate a professional attitude for elevating their work relationship with their manager and building effective connections with stakeholders involved with the management.

This course will enable participants with important insights to increase tolerance to stress and stay in control of time and deadlines. They will learn crucial skills in organizing professional meetings, writing effective agendas, and minutes of meetings in this program.

This course will engage you to rethink your value and significance as an executive assistant and acquire the competencies and confidence to achieve better results. Participants will learn the best practices and tools that will enable them to develop their emotional intelligence, business etiquette, and multitasking capabilities to develop as a next-generation Executive Assistant, Personal Assistant, or a Personal Secretary.

Overview

Course Outline

Schedule & Fees

Course Methodology

The Executive Assistant and Personal Assistant (PA) Training Course as a very practical program for professionals looking to start their career or up skill themselves for better positions. This workshop is very practical and based on the adult learning methodology of learning.

It is facilitated with effective theoretical lessons, interactive exercises, and powerful presentations. Participants are urged to involve role-plays and activities. Through active involvement, participants are trained to apply their learning. Customized modules can be designed to meet training expectations.

Course Objectives

Professionals of this course will be able to:

Aid directors and senior managers by performing pivotal roles
Discover proactive approaches, problem-solving and decision-making skills
Master the art of multi-tasking and organizing skills
Learn time management and principles of prioritizing
Represent your Manager in the Networking circle
Synchronize your work style with your manager’s work styles
The balance between independent decision makings and getting manager involved
Get situations under control with proven time and stress management strategies
Organize meetings, appointments, travel arrangements, and manage priority tasks
Apply professional communication and business-writing techniques
Boost your presentation and report writing skills
Understand the art of managing conflict
Comprehend the fundamentals of corporate and management behaviour
Learn the impact of technology used by next-generation executives and assistants
Understand the importance and techniques of protocol and diplomacy

Target Audience

This Executive Assistant and Personal Assistant (PA) Training n Course is great for both individuals who want to start their career in this role and also for people who have relevant experience in this position but want to refine and systemize their existing skills and knowledge to progress in their career. This is a great course for anyone responsible for supporting the management or senior officers/managers with their administrative work. They may include:
⦁ Executive Secretaries
⦁ Personal Secretaries
⦁ Executive Assistants
⦁ Personal Assistants
Administration Managers
⦁ Management Secretaries
⦁ Office Managers
⦁ Senior Assistants

Target Competencies

n/a

Module 1: Role of a modern Personal Executive Assistant

The framework of a modern organizational structure
Understanding today’s global business environment
Expanding and branding the value of a PA/EA
Understanding the managerial aspects
Competencies of a next-generation PA/EA

Module 2: Assistant and Manager Relationship

Forming Common Objectives and Priorities
Effective methods of communication with the Manager
Building and Maintaining the working relationship
Adapting to the manager’s work style and anticipating his needs
Partnering with the manager
Dependent and Independent decision-making processes
Being the managers representative

Module 3: Time Optimization, Task Management & Prioritization

Importance of time optimization
Importance of task management
Task Efficiency & Effectiveness
Time management techniques
Prioritization and Multitasking
Urgent/important Matrix
Delegation of tasks
Managing conflicting priorities
Importance of SMART Objectives

Module 4: Business Etiquettes and Diplomacy

Protocol and business etiquette
Reflecting the brand
Customer Experience Skills
Remembering names and appointments
Noting schedules
IMPACT
Netiquette: Net Etiquette
Confidentiality and Compliance
Preserving Data securely
Business Correspondence

Module 5: Effective Interpersonal Communication

Building inter-department and client relationships
Handling difficult personalities and scenarios
Improving self-confidence and assertive Skills
Presenting your opinions and influencing others
BATNA and negotiation techniques
Negotiating Win-Win Results
Perceptions, Attitudes, and Beliefs
Telephone Etiquette
Active listening skills
Paying attention to detail

Module 6: Meetings Management

Meeting Etiquette
Planning and preparation for the Meeting
Preparing the Agenda
Techniques for writing the minutes
Improving the efficiency of meetings
Actions plan after meetings
Note-taking and transcription
Closing and follow-ups
Appointment Booking and Arranging Interviews
Travel Arrangements and Event Management

Module 7: Emotional intelligence (EI) and Stress Management

Emotional intelligence: Introduction
EI and human psychology
Dimensions of EI for Assistants
Developing EI tactics and skills
Stress: The Symptoms
Controlling Stress
Dealing with stress effectively
Emotions, Stress, and Productivity

Module 8: Visitors Management

Welcoming visitors
Dealing with different kind of Visitors
Improving Customer Service
Different Techniques for Screening Visitors
Servicing Internal and External Customers
Handling Complaints Professionally

Module 9: Professional Business Communications

Business Report Writing
Elements for Business Writing
Document Proofreading
Writing Professional Emails and Etiquette
Business Correspondence
Presentation Skills and WHPI Method
Communications involving complaint handling
Giving and Receiving Feedback
Body Language and Building Rapport
Diary management and Calendar management

Module 10: Additional Responsibilities

Handling managers personal requirements
Managing Interruptions
Administrative duties
Sourcing office supplies
Accounting and Stock Management
Simple Budgeting
Invoice and Petty Cash Management

Arusha

Arusha (Tanzania)2025-11-17$2975

Kampala

Kampala (Uganda)2026-03-16$2975