Overview
Course Outline
Schedule & Fees
Course Methodology
In this Administrative Excellence for Secretaries and Administrators training course, we use a combination of formal presentations, group and individual exercises, psychological and work inventories, case studies, role-plays and discussions. Inter-group discussions to share working experiences are also an important ingredient. Skills are introduced and then revisited at regular intervals throughout this training course. This helps reinforce and embed skills and performance.
The highly experienced instructors are also available for one-to-one discussions with delegates on issues or problems they may wish to raise.
Course Objectives
Attendance on this unique training course will enable delegates to:
- Identify, develop and improve key competencies necessary for superior performance
- Improve creative thinking, problem solving and decision making skills
- Develop reading skills and note-making effectiveness
- Learn to use and apply simple memory systems
- Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people
- Develop a plan and approach for self-development
Target Audience
n/a
Target Competencies
n/a
Module I: Developing Core Skills for Administrators and Secretaries
DAY 1 Improve Your Effectiveness at Work: Better Reading and Note-Making
- Your Brain Skills
- How to be a 'Successful' Reader
- How Mastering Note-making Skills Can Help Your Career
- Mind-mapping as a Note-making, Planning, Thinking and Memory Tool
- Mind-mapping Software
DAY 2 Memory Magic: How to Remember Things?
- Your Memory Potential (how good is your memory?)
- Memory Systems Explained (the power of stories and imagination)
- Remembering Names
- Memory at Work
- Remember What You Read (strategies for fast, effective reading)
DAY 3 Better Working with Other People
- Barriers to Effective Communications
- Strategies for Improving Communications with “Difficult” People
- The Powerful Influence of ‘Body Language’: Speaking without Words
- Giving and Receiving Feedback: The Risks and the Benefits
- Getting Your Point Across: Know What to Say and When to Say It
DAY 4 Results-oriented Time Management Strategies
- Identifying and Dealing with Time-wasters
- Handling Interruptions (how to protect your productive time)
- Planning (what you have to do)
- Prioritization (what you must do first)
- Save Time When Planning a Presentation
DAY 5 Using Core Skills at Work
- Making a Presentation
- Thinking and Working in Teams
- How We Learn – and What We Need To Do to Avoid Forgetting
- Tips for Handling Information Overload at Work
Module II: Professional Skills for Administrators & Secretaries
DAY 6 Competencies and Time Management
- Assessing Prior Skills and Knowledge
- Competencies Required for Excellence as An Office Professional
- Perceptions, Attitudes and Beliefs – How they affect Performance?
- Learning Styles / Thinking Styles – Your Strengths and Weaknesses
- Time Management Skills
DAY 7 Organizing and Planning
- Goal Setting including Setting SMART Objectives
- Planning
- Mind Mapping
- Problem Solving and Decision Making
- Managing Meetings
DAY 8 Communication Skills
- Understanding Assertive Communication
- Dealing with Conflict and Aggression
- Listening Skills
- Questioning skills
- Body Language and its Importance in Building Effective Relationships
DAY 9 Team Working
- Conflict Management and Resolution
- Dealing with Difficult People
- Managing Upwards
- Workplace Stress Management
- Working Effectively as Part of A Team
DAY 10 Presentation Skills
- Telephone Skills
- Writing Skills
- Email Etiquette
- Presentation Skills
- Review of the Week
Arusha
Arusha (Tanzania)
2025-08-18 | $2975
| 2026-06-15 | $2975
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