Learning through adaptability

Adaptability and learning

• The importance of adaptability and learning and the link between them
• Barriers to adaptability and hence to learning
• Factors affecting adaptability
• Mental perceptions
• Emotional obstacles

Emotional intelligence: The personal competence

• Emotional intelligence, IQ, and personality
• EQ versus IQ
• Personality
• The bedrock of EI: Self-awareness
• When emotions hijack our ability to reason
• The emotional brain
• The rational brain
• Personal competence: What I see
• Accurately perceiving my emotions
• Staying aware of my emotions as they happen
• Personal competence: What I do
• Using awareness of my emotions to stay flexible
• Using awareness of my emotions to positively direct my behavior

The impact of attitude on adaptability

• Attitude is everything
• The origins of happiness and attitudes
• The formation of happiness and attitudes
• Adding value to your organization
• The relationship between attitude and creativity
• Intelligence versus creativity
• How to change your attitude
• Typical human reactions
• The science of how we react
• The 7 steps approach to changing attitudes
• Deciding to change today
• Shifting your focus
• Being curious
• Developing an attitude of gratitude
• Deciding not to be perfect
• Believing in yourself
• Taking action
• The environment we live in

Constructive feedback and criticism

• The value of feedback
• Positive versus negative feedback
• Giving constructive criticism
• Receiving criticism
• Assertive, passive and aggressive behaviors
• Active listening
• Hearing versus listening
• Active versus passive listening
• Tips to improve active listening skills
• 3 aspects of active listening
• Active listening skills inventory
• Using different questioning techniques

Analyzing, managing and developing self

• Personal SWOT
• Preferred learning style
• Competencies and how they impact personal development
• Turning learning theory into practice
• Development of action plans
• How-how method
• Evaluating resources

Managing resistance to change

• People and change
• Why people resist change
• Forms of resistance and how to deal with them
• Individual factors versus external factors
• Stages people go through when resisting change
• The 'SARAH' model
• Managing the transition stage
• Managing personal resistance