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→ Business Continuity and Crisis Management
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→ Leadership and Management
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→ Monitoring and Evaluation
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Emotional Intelligence for Professionals

Why Attend

Emotional intelligence is a powerful constituent of effective leadership and management. The overall aim of this course is to help you gain awareness of yourself and how your behavior impacts others. Participants will discover ways of working with emotional intelligence that will help them to build trust and resilience, enhance individual and team performance, and lead for long-term success.

Overview

Course Outline

Schedule & Fees

Course Methodology

This course relies on the use of psychometrics to help participants identify their emotional intelligence abilities. The course also features the use of interactive exercises, group discussions, reflective exercises, and activities to help participants improve their competencies in emotional intelligence.

Course Objectives

By the end of the course, participants will be able to:

  •  Explore the three aspects of emotional intelligence, the brain design, and the EI cycle.
  •  Develop self-awareness of one’s emotions and their impact on thoughts and behaviors.
  •  Develop greater self-control and self-management by practicing the five competencies.
  •  Develop social awareness, recognize emotions in others, and achieve rapport with your team.
  •  Develop the ability to manage others and practice inspirational leadership.


Target Audience

Managers, business professionals and individuals who have decided to learn and develop their emotional intelligence competencies to enhance as well as manage their relationships at work and in life.

Target Competencies

  •  Emotional self-awareness
  •  Emotional self-control
  •  Managing emotions
  •  Emotional expression
  •  Emotional understanding
  •  Empathy
  •  Active listening
  •  Team effectiveness
  •  Organizational awareness
  •  Relationship building
  •  Conflict management style
  •  Tact, transparency, and emotional control
  •  Impact, influence, and inspirational leadership


An introduction to emotional intelligence

  • Frequently used terms
    • Intelligent quotient (IQ)
    • Emotional quotient (EQ)
  • An overview of EI
    • Sociological
    • Physiological
    • Psychological
  • The brain design
    • Importance
    • Amygdala
    • Arousal
  • The 3 brains
  • The emotional intelligence cycle

Developing your self-awareness

  • Definition of self-awareness
  • The emotional intelligence cycle
  • Signs of high EQ
  • The inner core of self-awareness
  • The awareness of feelings
  • From emotion to action: The APET Model
  • Self-awareness questionnaire
  • Recognizing your emotions
    • The mood meter
    • Plutchik’s wheel of emotions
  • How emotions affect our thoughts and behaviors
  • Self-awareness in practice

Developing your self-control

  • Definition of self-control
  • The competencies of self-control
    • Self-regulation
    • Authenticity
    • Accountability
    • Flexibility
    • Self-motivation
  • Self-control questionnaire
  • Reflection on self-control
  • Developing your self-regulation
  • Developing your authenticity
  • Developing your accountability
  • Developing your flexibility
  • Developing your self-motivation
    • Why motivation is important
    • What determines motivation
    • Self-motivation questionnaire
    • The mind/body link

Developing your social awareness

  • Definition of social awareness
  • How to decode emotions in faces
  • How to decode emotions in voice pitch and tones
  • Scope of social awareness
    • Empathy
    • Service orientation
    • Organizational awareness
    • Positive and negative office politics
    • Active listening
  • How to build rapport

Developing your management of others

  • Definition of relationship management
  • Developing your people
  • Developing others questionnaire
  • Inspirational leadership
  • Behaviors of inspirational leaders
  • Inspirational leadership questionnaire
  • The four influencing styles
  • The Interest-Based Relational (IBR) approach
  • The importance of achievement orientation
  • My achievement orientation questionnaire
  • The importance of teamwork and collaboration
  • Beckhard’s model of team effectiveness

$1995

Arusha

Country: Tanzania

Duration: One week

Date: 17–21 Nov 2025

Register

$2100

Kampala

Country: Uganda

Duration: One week

Date: 22–26 Jun 2026

Register