STCW Crowd and Crisis Management on Passenger Ships

Day 1:

Introduction to Crowd and Crisis Management on Passenger Ships

• Welcome and program overview

• Overview of relevant international conventions and regulations (STCW, SOLAS)

• Roles and responsibilities of personnel involved in crowd and crisis management

• Human behavior and crowd dynamics

• Practice: Analysis of crowd behavior scenarios

Day 2:

Crowd Management during Routine Operations

• Understanding shipboard environments and passenger flow

• Crowd control techniques and methods

• Communication strategies for effective crowd management

• Passenger safety briefing and awareness programs

• Practice: Conducting passenger safety briefings

Day 3:

Emergency Situations and Crisis Response

• Recognizing and assessing emergency situations on passenger ships

• Emergency response plans and procedures

• Crisis communication and public address systems

• Coordination with onboard emergency response teams

• Practice: Crisis response simulations and exercises

Day 4:

Leadership and Teamwork in Crowd and Crisis Management

• Leadership skills in crowd and crisis situations

• Team dynamics and roles during emergencies

• Decision-making under pressure

• Dealing with challenging passengers and disruptive behavior

• Practice: Team-based crisis management scenarios

Day 5:

Post-Incident Management and Review

• Post-incident debriefing and evaluation

• Lessons learned and continuous improvement in crowd and crisis management

• Documentation and reporting requirements

• Regulatory compliance and audits

• Practice: Post-incident review and improvement planning