Facility Planning and Management

Why Attend

Facility management (FM) is a field that encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology. FM is categorized as either ‘Hard’ or ‘Soft’ and often involves a range of third-party providers that must be carefully managed.

This course explores all aspects of FM and how to ensure maximum value is achieved, providing a range of essential considerations for the FM Manager.

Overview

Course Outline

Schedule & Fees

Course Methodology

The course uses a mix of interactive and hands-on techniques. In addition to brief presentations by the facilitator and the participants, there are numerous individual and group exercises, videos and problem solving activities.

Course Objectives

By the end of the course, participants will be able to:

Define the foundations of Facility Management and understand Facility Management strategies
Outline the considerations in Facility Planning
Understand service delivery and performance management
Adopt best practice in managing the Facility Management function
Understand the role of project and maintenance management in Facility Management
Understand sustainability in Facility Management
Outsource key Facility Management operations to third party organizations

Target Audience

Personnel who are interested in learning facility management and the considerations that affect facility management.

Target Competencies

Managing FM
Stakeholder Management
Outsourcing
FM Procurement
Managing performance

The foundations of Facility Management

Key concepts
Core competencies
Roles and responsibilities

Facility Planning

Key issues
Utilizing space
Stakeholder management
Risks

Facility Management Strategy

The business context and drivers
Strategy formulation, analysis, development and implementation
FM Strategy checklist

Managing the workplace

People management
Productivity
Health, safety and security
5S

Outsourcing Facility Management

The outsourcing decision
FM and procurement
The outsourcing process
Developing the contract
Specifying the service

Service Delivery and Performance Management

Continuity of service
End user requirements
Managing service providers
Managing performance
SLA’s / KPI’s
Dealing with poor performance

Understand the role of Project and Maintenance Management in Facility Management

Project Management phases and skills
Maintenance management essentials
Continuous improvement in FM

Understand Sustainability in Facility Management

The sustainability agenda
Environmental considerations
CSR
Innovation

Kuala Lumpur

Kuala Lumpur (Malaysia)2025-12-15$3775

Manila

Manila (Philippines)2026-03-23$3775