The Senior Secretary Development

Day 1: Defining and Developing the Role

• The Executive PA – your vital partnership with management

• Defining the responsibilities and authority of your role. Biases & prejudice

• Identifying ways of broadening your role and creating opportunities to increase your responsibilities

• Developing the managerial aspects of your role – essential management skills Planning for development – identifying and overcoming barriers to your success

• Understanding your own and others personality & subsequent behavior

• Team Exercise

Day 2: Effective Communication

• Interacting with others and networking for success – getting yourself seen and heard

• Developing and advancing your relationship with your manager/director

• Improving your communication skills – negotiating, influencing, persuading and delegating

• Individual, Team & Group exercise on Consensus

Day 3: Developing Confidence

• Trusting your initiative and judgment

• Saying "no" constructively

• Problem Solving & Decision making tools

• Team roles and interaction with others

• Video Presentation Skills

• Individual & Team Exercise Tantrix & Colour Blind

Day 4: Developing and Improving Key Skills

• Improving your confidence and assertiveness

• Practicing effective time management skills

• Concentrating, thinking, listening and making decisions under pressure

• Conflict Management

• Improving your memory

• Video Conflict Management

• Team Exercise & Leadership Practice Building/Tower Exercise

Day 5: Getting Results

• Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss

• Achieving results through others

• Managing stress and pressure that comes with change and challenge

• Measuring your performance based on objectives, standards, responsibilities set and achieved

• Preparing for your development

• Action planning

• Group Exercise