Crowd Management and Control

Why Attend

People gather in many places, including conferences and exhibitions, festivals, shopping areas, concerts, sporting events, transportation hubs and many more. When people gather in groups, it instantly raises the risks of injuries, crime, anti-social behavior, terrorism and other incidents which could occur through panic, distress or concern. A number of varied and complex incidents exist when crowds panic, such as crushing, stampeding, surging, swaying, clogging etc. and having knowledge on how to recognize, deal with and manage these incidents is of paramount importance when implementing crowd safety strategies.

Any individual engaging in the planning of crowd safety in public assembly needs to understand the make-up of crowds and how best to respond to a variety of situations. This 5-day course is ideal for any professional within a security, safety, customer service, policing or management role who is organizing or working at events where large groups of people will gather.

This course enables participants to recognize the dynamics of a crowd, to understand the behavior of people alone versus in groups, and to allow those involved with crowd management to control the situation professionally while mitigating the risk to people through crowd safety.

Overview

Course Outline

Schedule & Fees

Course Methodology

This course will be highly interactive with group discussions, case studies, hands-on practical exercises, and group activities being the core focus.

Course Objectives

By the end of the course, participants will be able to:

Understand principles of planning and preparing for events, including crowd management and control
Explain, understand and apply safety policies, procedures and legal requirements for events
Utilize Risk, Threat and Vulnerability assessments
Identify the different types of physical security equipment needed for crowd management
Understand the psychology of crowd science

Target Audience

This course is ideal for professionals within a security, safety, customer service, policing or management role; and for anyone engaged in event planning or responsible for crowd safety who may need to understand the make-up of crowds and how best to deal with any situation which may occur due to crowded environments or public assemblies.

Target Competencies

Strategic planning
Organization skills
Emergency Planning
Safety awareness
Decision making

Introduction to Crowd Management and Control

Roles and responsibilities of event staff
Types of events and gatherings
Planning and preparing for dealing with events
Physical Security Measures
Access and Egress control
Legal requirements
Venue safety policy and procedure
Venue control rooms
Health and safety procedure (safety signage, etc.)
Response, safety, venue and event teams
Search procedures
Specific and generic threats to people and property

Crowd Dynamics and Behavior

Types of behavior
The 3 D’s principle for crowd safety
Small, medium and large pedestrian areas
Gas Kinetic model of pedestrian flows
Magnetic force model
Pooling model
Shockwave theory
Principles of Queue management
Intersecting flows
Bottlenecks and obstructions
Lane switching
Emergency lane formation
Social force model
Attractive interactions (Pied Piper of Hamelin syndrome)

Crowd Risk Analysis

Crowd modeling
Emergency situations and the effects on the crowd
Last mile theory
Phases of an event (Ingress and Egress)
Circulation theory
Boundaries and managing space
Crowd dispersal
Crowd movement throw flow rate
High density levels
Weather and environmental effects on the crowd
Risk Assessment process
Risk Mitigation
Risk Analysis
Media management (social media)
Communication skills for crowd management
Crowd management plan exercise

Spectator and Event Safety Planning

Responding to emergencies and injuries
Emergency procedures
Emergency planning
Responding to terrorism
Safety planning
Security action plan
Evacuation procedure
Controlling density and capacity issues
Customer service and safety
Conflict resolution
Dealing with disability, equality and diversity

Crowd Planning Exercise

Security Action Plan
Emergency Plan
Crowd Safety Plan
Protect and Prepare
Identify and Disrupt
Control and Secure
Engage and Communicate
Incident Management

Kuala Lumpur

Kuala Lumpur (Malaysia)2025-10-20$3775

Manila

Manila (Philippines)2026-05-18$3775