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Mastering People Management & Team Leadership

Why Attend

The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organizational and customer demands with the needs of the team calls for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture.

Overview

Course Outline

Schedule & Fees

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Understanding your role as manager and leader; Establishing clear objectives and standards of performance for your team; Managing your workload using effective prioritization and delegation techniques; Maximizing your influencing skills; Building an effective team; Developing and leveraging the capabilities of team members

Target Audience

Target Competencies

n/a

DAY: 1

Understanding Your Role

  • Leader or manager?

  • Self-perception

  • Beyond the job description: finding out what your organization requires of you

  • Balancing conflicting stakeholder demands

  • Understanding the nature of change

  • A model for implementing change

DAY: 2

Personal Effectiveness, Time Management, and Delegation

  • Understanding yourself and your organizational environment

  • Outcome orientation

  • Setting personal and team objectives

  • Managing performance

  • Finding and using time effectively

  • A model for effective delegation

DAY: 3

Communication, Influence & Conflict Management

  • Channels of communication

  • Effective listening skills

  • Emotions and rapport

  • Persuasion and negotiation: the keys to personal influence

  • Managing conflict assertively

DAY: 4

Team Building, People Management, and Motivation

  • How high-performing teams work?

  • Identifying team roles

  • Teams in practice: teambuilding exercise

  • Motivation and reward

  • Building and sharing a vision

  • Different approaches to leadership

DAY: 5

Enhancing Team Performance through Coaching and Development

  • How did people learn?

  • Coaching for personal and team growth

  • Feedback skills

  • Development planning

  • Next steps

$3875

Colombo

Country: Sri Lanka

Duration: One week

Date: 10–14 Nov 2025

Register

$2475

Moroni

Country: Comoros

Duration: One week

Date: 09–13 Mar 2026

Register