Certified Manager Quality & Organizational Excellence

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Learn and implement the concepts outlined in the Body of Knowledge (BOK); Learn to apply the standards and procedures that will help improve organizational processes for better quality outcomes; Motivate and lead teams to ensure satisfactory customer/supplier relations, strategic planning, and organizational improvements; Help team members take the right quality initiatives; Learn to analyze financial situations, evaluate and pre-empt risks, and successfully bring about change management; Learn to apply quality management processes in planning and executing projects; Learn to use various metrics, tools, and techniques to measure quality

Target Audience

Target Competencies

n/a