Certified Team Leader

Day 1:

• The team leadership challenge

  • 21st century team definition

  • On shifting ground: organizations today

  • Skills of effective team leaders

  • Characteristics of effective team leaders

  • Developing leadership skills

  • Leadership styles: self analysis

  • Techniques for increasing team effectiveness

Day 2:

• Building a high performance team

  • Recipe for successful teams

  • The teamwork success formula

  • The importance of clear goals

  • Decisions by consensus

  • Clear roles and work assignments

  • From involvement to empowerment

  • Types of effective teams

  • Team development stages

Day 3:

• Inspiring teams to better performance

  • Identifying team roles

  • The Belbin type indicator

  • Aligning individual and team motivators

  • The values alignment matrix

  • Keys to resolving values conflicts

  • The motivating mix

  • Creating a supportive environment

  • Energizing your team

Day 4:

• Sustainable strategies for improving team relationships

  • Identifying effective communication methods

  • Face to face communication

  • Team problem solving

  • Factors shaping team performance

  • Phases of team problem solving

  • Tools for making effective team decisions

  • The ingredients of effective decision making

Day 5:

• The team leader’s role in managing change

  • Managing change

  • Change requires exchange and expanded thinking

  • Key factors in successful change

  • The change cycle

  • The 4 room apartment strategy

  • Typical reactions to change

  • Helping the team move through change stages

  • Handling reactions to change

  • Strategies for dealing with change

  • The 17 laws of great teamwork