Leading Organizational Excellence: Continuous Improvement for General Managers

Day 1:

Understanding Organizational Excellence

• Introduction to Organizational Excellence

• Importance of Excellence in the Modern Business Environment

• Overview of the EFQM Model and Other Excellence Frameworks

• Key Components of Organizational Excellence

• Case Studies of Excellence in Various Industries

• Group Discussion: Identifying Excellence in Your Organization

Day 2:

Strategic Leadership for Excellence

• Leadership Styles and Their Impact on Organizational Excellence

• Developing a Vision and Mission for Excellence

• Aligning Organizational Goals with Excellence Initiatives

• Strategic Planning and Execution for Excellence

• Building and Leading High-Performance Teams

• Workshop: Crafting a Strategic Plan for Your Organization

Day 3:

Assessing and Improving Organizational Performance

• Techniques for Assessing Organizational Performance

• Using Key Performance Indicators (KPIs) to Drive Excellence

• Conducting Self-Assessments Using the EFQM Model

• Identifying Strengths and Areas for Improvement

• Implementing Continuous Improvement Processes

• Case Study Analysis: Performance Improvement in Action

Day 4:

Fostering a Culture of Continuous Improvement

• Creating a Culture of Excellence and Innovation

• Employee Engagement and Empowerment Strategies

• Effective Communication and Change Management

• Tools and Techniques for Continuous Improvement (e.g., Kaizen, Lean)

• Integrating Continuous Improvement into Daily Operations

• Group Activity: Designing a Continuous Improvement Initiative

Day 5:

Implementing Best Practices for Sustaining Excellence

• Best Practices from World-Class Organizations

• Sustainability and Corporate Social Responsibility (CSR)

• Risk Management and Resilience Planning

• Maintaining Momentum: Keeping the Organization on the Path to Excellence

• Developing a Long-Term Excellence Strategy

• Action Planning and Next Steps