Why Attend
No matter how knowledgeable and competent its individual members may be, a dysfunctional team will undermine organizational goals, sap morale, and waste effort. This seminar focuses on the critical roles of team leader and middle manager in harnessing their team’s potential and introduces and practices techniques for moving the team to peak performance.
Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing
Understanding your role as a leader; Identifying and leveraging talent within the team; Engaging and motivating the team with shared vision and values; Establishing clear objectives and standards of performance for your team; Measuring and managing team performance; Managing and using conflict and challenge
Experienced team leaders; junior/middle managers new to their role, or with experience but little previous training. Teams, leaders, and managers; Key leadership tasks; Influence, authority, and power; Leadership styles and style flexibility; Self-awareness; Emotional intelligence and rapport
n/a
DAY 1
Teams and their Leaders
Teams, leaders, and managers
Key leadership tasks
Influence, authority, and power
Leadership styles and style flexibility
Self-awareness
Emotional intelligence and rapport
DAY 2
Vision, Direction & Alignment
Creating a shared vision
Aims, objectives and goal alignment
Developing meaningful objectives and indicators
Divergent approaches to problem-solving
Communicating a compelling vision
Delivering challenging messages
DAY 3
Team Dynamics
Team development
The sociology of the team
Characteristics of high-performing teams
Balancing team roles
Non-traditional team structures
Delegation and empowerment
DAY 4
Developing the Team
Learning and competence
Building a coherent team
Self-managing teams and their challenges
Coaching, mentoring and self-directed learning
Feedback and appraisal
DAY 5
Performance & Conflict Management
Defining performance
Approaches to measuring team and individual performance
Performance through the eyes of the customer
Performance management: science or art?
Conflict as a catalyst for team development
Dealing with challenging interpersonal relations