Advanced Supervisory Skills

Day 1:

What Is A Supervisor?

• Should you be a supervisor?

• Making the transition

• The difference between doing and supervising

• Highs and lows of the supervisory role

• What are the skills of an effective supervisor?

• Developing the skills

• Different ways to supervise others

• Supervisory styles

• Common mistakes you don’t want to make

Day 2:

Managing Performance - Getting Results

• Characteristics of Performance Management

• Business Plan basics

• Assessing your current situation

• You and the business plan

• Getting productivity through people

• The importance of strategic Goal Setting

• Develop the 5 Success essentials

• Getting and managing results

• How to develop Pro-Active management

• Benefits and barriers to delegation

• How, when and to whom to delegate

• Getting it done right – instructing others

Day 3:

Managing Performance – Problems And People

• What motivates me?

• What motivates others?

• What does Motivation do?

• Motivation creates energy

• The 3 Major steps of motivation

• Motivation in the workplace

• Herzberg’s Motivational Theory

• Tailoring motivation ideas to individual team members

• How to manage conflict

• Working with different types of personalities

• What to do when a problem arises

• Listening and questioning skills

Day 4:

Managing Communication

• What is Communication?

• Three major levels of Communication

• The significance of Non-Verbal Communication

• Factors that affect your Communication

• Communication Chart

• Effective ways to Communicate

• Brain Communication impact

• Communication cycle

• Delivering clear, concise messages

• How to make an effective presentation

• 9 Effective Communication principles

• Positive Visual imaging

• Good / Bad relationships

• Planning a Team meeting

• How to be a decisive Decision maker

• Improving your ability to make decisions

• Verbal communication

• Barriers to communication

• Team communications

• Running a team meeting

• Choosing the right words

• Communicating in writing

Day 5:

Building Powerful Influence

• What is personal empowerment?

• Sources of personal power

• Developing your Mind, Attitude, Appreciation & Character influence

• Mind Think power

• Know the impact of Teleological Thinking

• Replacement Principle

• Building your personal power

• Using your personal power

• Building trust and believability: walking your talk

• 10 Essential Qualities of a Top Supervisor

• Planning for your future – developing yourself

• How to Stay Motivated