Leading with Excellence

Module 1:
Effective Negotiation, Persuasion & Critical Thinking

Day 1:

Developing Alliances

• Characteristics of a strategic alliance – effects of market dominance

• Culture and perception – and effects in building alliances

• Building trust through communication and achieving results for the alliance (bearing in mind its “life cycle”)

• Personality - strengths & weaknesses in negotiations

• Minimizing communication blockers to maintain relationships

• Development review and action planning

Day 2:

Influence & persuasion skills in managing the alliance

• Challenges of meetings – group and individual strategies

• The positive influence of listening in challenging situations - good and bad news!

• Applying rules of influential presentations to maximize the impact

• Maintaining compatible body language & using logic, credibility, and passion

• Feedback and action planning

Day 3:

Strategy in negotiation skills for partners and allies

• Steps in win/win negotiation

• The keys to collaborative bargaining in partnering

• Leverage: What it is and how to use it

• Negotiation tactics and ploys

• Dealing with difficult negotiators and barriers

• Ethics in negotiation

Day 4:

Higher-level negotiation skills for challenging situations

• Listening and responding to signals and informal information

• Recovering from reversals, errors, and challenges

• Developing a climate of trust

• Higher-level conversation techniques

• Concentrating action on the needs of alliance partners

Day 5:

Maintaining alliances: critical thinking for decision making

• Gaining control and using information – formal and informal

• Identifying sources and testing assumptions

• Framing the problem

• Decision making under pressure

• Reviewing strategic alliances and building a personal action

Module 2:
Successful Planning, Organising & Delegating

Day 6:

Creating an Attitude to Change How We Plan and Organize Work

• Course purpose, goals and objectives

• New systems & strategic thinking

• Overview and context of organizational change and the impact on planning and organization

• Identifying a standard of excellence in the organization, team and personal work

• Review of management processes and skill areas

• Using a planning process to set goals and get projects started

Day 7:

Importance of Planning Management

• Integrating goals, scope, work structure, and management planning

• Identifying initial resource requirements

• Identifying risk techniques that affect work assignments, priorities, and deadlines

• Communication that responds to who, what where, when, how, why

• Understanding the importance of quality planning in work assignments

Day 8:

Delegation, Personal Organization, and Setting Priorities

• Understanding how people approach their work

• Planning for time management, scheduling and meeting deadlines

• Using proper delegation skills to empower staff

• Improving prioritizing of work and work tasks

• Planning for delegation responsibility and authority

Day 9:

Planning Effectively with Your Team

• Identifying the skills required to obtain the help of others

• The importance of group skills to achieve team success

• The importance of interpersonal skills in making personal and team decisions

• Empowering the team through the development of interpersonal skills

• The importance of versatility in team relations

Day 10:

Developing Personal and Team Change Plans

• Innovation and improvement for personal and team change

• Identification of change processes and human change

• Techniques to set personal and team change goals

• Dealing with people who do not want to change

• Developing an action plan for personal and team change