Crisis Management and Emergency Response Measures

Why Attend

Effective crisis management can protect organizations against a complete failure if or when disaster occurs.

This course explores methods, organization and tools to use as a basis for crisis and emergency management plans. Participants will learn about the key elements of crisis management and emergency response planning, how to prevent and handle crises and emergencies, and how to relate the plan to a Business Continuity Management System (BCMS).

Practical case studies utilized during the course will include how and when to put a crisis and emergency management plan into action and determine when a crisis is over

Overview

Course Outline

Schedule & Fees

Course Methodology

This course combines presentations as well as individual and team activities designed to establish a practical understanding of the elements of crisis and emergency management, enabling you to construct, deploy and validate relevant crisis and emergency management organization/plans.

Course Objectives

By the end of the course, participants will be able to:

Develop methods on how to deal with any crisis/disaster
Adapt and Implement Emergency Response plans
Enhance crisis management capabilities and techniques
Apply best practices in Crisis and Emergency Management (Organization, tools, approaches)

Target Audience

This course is ideal for anyone who is in, works with, or is training to be in any organizational planning role, or position including; Business Continuity Managers, Communication teams (Internal and External), Chief Security Officers, Incident Response team, Chief Information Security Officer (CISO) or Chief Information Officer (CIO), Operational Risks Managers.

Target Competencies

Team Management
Strategic Planning
Communication Skills
Crisis Management
Processes Thinking
Analyzing Skills
Public Speaking

Overview of Crisis and Emergency Management

What is crisis management?
Crisis management framework
Command center operating dynamics
Developing emergency response strategies and implementing plans
Activation pressures and gradient processes
Applicable laws
Civil defense and external coordination
Best practice - Strategies, structures and leadership

Crisis and Emergency Management Teams

Leadership
Information flow
Schedule technique
Fundamentals of crisis management team
Record relevant information and matrix
Simplified for applicable tools

Emergency Response Plans

Multi-disciplinary Emergency Plans
Mono-disciplinary Emergency plans
Internal Emergency Plans

Crisis and Emergency Management, Communication and Interpretation

Managing the media during crisis – Reputation, internal and external communication
Interested parties
Operational partners
Dealing with social media
Simplified for applicable tools
Keys to successful communication

Post Crisis and Emergency Management and Resilience

Plan analysis, evaluation and re-planning
Lessons learned and best practices
Recording and documentation of the incident

Case Studies and Simulation

Definition of the case
Guide roles
Exercise analysis
Identify lessons and traps

Bangalore

Bangalore (India)2025-12-15$3775

Dubai

Dubai (United Arab Emirates)2026-03-23$3775