The HR Professional Administrator

The HR administrator in organizations

• Major roles and responsibilities of HR administrators
• A look at the HR administrator’s job description
• The HR administrator’s position within the HR department
• Professional qualifications as a competitive advantage
• Competencies of successful administrators
• Technical competencies
• Behavioral competencies
• Assessing and developing your competencies
• The evolving role of the HR administrator
• Certifications for administrators

Human resources and communication

• Definition of communication
• Communication in HR
• Characteristics of an effective HR communicator
• Questioning techniques
• Listening and empathy
• Interviewing techniques:
• The STAR technique
• The FACT technique
• The probing technique
• The leading technique
• Basics of public speaking

HR business communication and HR reports

• Basics of business writing
• Writing HR reports
• Common mistakes in writing HR correspondence and reports
• Examples of HR correspondence and reports

HR measurements and reporting

• Research terms and techniques
• Frequently used HR metrics
• Calculating HR metrics
• Recruitment metrics
• Retention metrics
• Compensation and Benefits metrics
• Training and development metrics

Employee documentation and record keeping

• Purpose and objective of record keeping
• Employee files: legal documents to maintain
• Developing an orientation package: documents to provide to new hires
• Policies, procedures and work rules
• Developing an organization’s employee handbook
• Purpose of the handbook
• Sections of the handbook
• the process of developing handbook
• Workshop: draft of employee handbook