Training and Development Professional

The strategic framework of training: an overview

• The role of a training department
• Approaches aligning training with strategy
• From top down to pulse taking
• Marketing training within the organization
• Training preparations
• Guidelines for promotional material
• Your training announcement template
• Partnering with managers and supervisors
• The style inventory
• Planning, preparation, presentation and follow up with managers and supervisors
• Roles and responsibilities

The role of the training professional in TNA

• The importance of identifying needs
• The training needs assessment process
• Data collection methods: quantitative and qualitative
• Advantages and disadvantages of the quantitative and qualitative methods
• Approaches to identifying needs
• Workshop: applying training needs assessment

Selecting Subject Matter Experts (SMEs)

• Qualifications for internal trainers
• Internal trainer selection process
• Train the trainer boot camp
• Feedback and coaching template for internal trainers

Hiring a consultant or external trainer

• Screening consultants criteria worksheet
• Proposal evaluation
• Review of a training proposal
• Consultant interview evaluation questions
• Monitoring consultant performance: beginning, during, closing

Demonstrating the success of training

• Lessons on how to evaluate training
• The four levels of evaluation
• Linking evaluation levels with TNA
• Linking evaluation levels with Instructional Learning Objectives (ILOs)
• Components of a complete ILO
• The ROI process model
• Tabulating program costs
• Calculating ROI

Competencies of the training professional

• Competency defined: the iceberg metaphor
• Competency: components and types
• Foundational competencies for training professionals
• Key actions and behaviors
• Your personal development plan