Crowd Management and Control

Why Attend

People gather in many places, including conferences and exhibitions, festivals, shopping areas, concerts, sporting events, transportation hubs and many more. When people gather in groups, it instantly raises the risks of injuries, crime, anti-social behavior, terrorism and other incidents which could occur through panic, distress or concern.  A number of varied and complex incidents exist when crowds panic, such as crushing, stampeding, surging, swaying, clogging etc. and having knowledge on how to recognize, deal with and manage these incidents is of paramount importance when implementing crowd safety strategies.

Any individual engaging in the planning of crowd safety in public assembly needs to understand the make-up of crowds and how best to respond to a variety of situations.  This 5-day course is ideal for any professional within a security, safety, customer service, policing or management role who is organizing or working at events where large groups of people will gather.

This course enables participants to recognize the dynamics of a crowd, to understand the behavior of people alone versus in groups, and to allow those involved with crowd management to control the situation professionally while mitigating the risk to people through crowd safety.

  • Course Objectives

    By the end of the course, participants will be able to:

    • Understand principles of planning and preparing for events, including crowd management and control
    • Explain, understand and apply safety policies, procedures and legal requirements for events
    • Utilize Risk, Threat and Vulnerability assessments
    • Identify the different types of physical security equipment needed for crowd management
    • Understand the psychology of crowd science
  • Target Competencies

    • Strategic planning
    • Organization skills
    • Emergency Planning
    • Safety awareness
    • Decision making

What is the target audience?

  • Target Audience

    This course is ideal for professionals within a security, safety, customer service, policing or management role; and for anyone engaged in event planning or responsible for crowd safety who may need to understand the make-up of crowds and how best to deal with any situation which may occur due to crowded environments or public assemblies.

Why Attend

Accounting is the language of business. By attending this course you will learn the fundamentals of accounting as well as reading and analyzing financial statements. You will also appreciate the relationship between accounting and finance and understand the use of debits and credits. Finally, this course will help you to record financial transactions accurately and summarize them in financial statements.

 

  • Course Objectives

    By the end of the course, participants will be able to:

    • Define accounting and the accounting cycle
    • Demonstrate knowledge of the basic accounting equation, double-entry bookkeeping, and the new automated accounting systems
    • List the key financial statements (balance sheet, income statement, changes in shareholders’ equity and cash flow statement) and their components
    • Practice financial statements’ adjustments at month and year-end
  • Target Competencies

    • Accounting for business transactions
    • Preparing income statements
    • Preparing balance sheets
    • Using debits and credits

What is the target audience?

  • Target Audience

    Managers, supervisors and staff from any function who need to improve their understanding, application and techniques of the language of numbers.

Introduction to Crowd Management and Control

1
Roles and responsibilities of event staff
2
Types of events and gatherings
3
Planning and preparing for dealing with events
4
Physical Security Measures
5
Access and Egress control
6
Legal requirements
7
Venue safety policy and procedure
8
Venue control rooms
9
Health and safety procedure (safety signage, etc.)
10
Response, safety, venue and event teams
11
Search procedures
12
Specific and generic threats to people and property

Crowd Dynamics and Behavior

1
Types of behavior
2
Types of behavior
3
Types of behavior
4
Types of behavior
5
The 3 D’s principle for crowd safety
6
Small, medium and large pedestrian areas
7
Gas Kinetic model of pedestrian flows
8
Magnetic force model
9
Pooling model
10
Shockwave theory
11
Principles of Queue management
12
Intersecting flows
13
Bottlenecks and obstructions
14
Lane switching
15
Emergency lane formation
16
Social force model
17
Attractive interactions (Pipe Piper of Hamlin syndrome)

Crowd Risk Analysis

1
Crowd modelling
2
Emergency situations and the effects on the crowd
3
Last mile theory
4
Phases of an event (Ingress and Egress)
5
Circulation theory
6
Boundaries and managing space
7
Crowd dispersal
8
Crowd movement throw flow rate
9
High density levels
10
Weather and environmental effects on the crowd
11
Risk Assessment process
12
Risk Mitigation
13
Risk Analysis
14
Media management (social media)
15
Communication skills for crowd management
16
Crowd management plan exercise

Spectator and Event Safety Planning

1
Responding to emergencies and injuries
2
Emergency procedures
3
Emergency planning
4
Responding to terrorism
5
Safety planning
6
Security action plan
7
Evacuation procedure
8
Controlling density and capacity issues
9
Customer service and safety
10
Conflict resolution
11
Dealing with disability, equality and diversity

Crowd Planning Exercise

1
Security Action Plan
2
Emergency Plan
3
Crowd Safety Plan
4
Protect and Prepare
5
Identify and Disrupt
6
Control and Secure
7
Engage and Communicate
8
Incident Management
Arusha, Tanzania
05 - 09 April 2021

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Lectures: 64

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Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed