Administration and Office Management for Female Professionals

Why Attend

The roles of office professionals have evolved over recent years to include additional responsibilities and require advanced skills, such as the ability to tackle complex tasks, build relationships, deal with conflict and make difficult decisions. Office professionals must be emotionally intelligent leaders, be prepared to take risks, be creative, be team players, represent their managers and departments, and communicate effectively.

This interactive, discussion-based course will give participants the opportunity to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization.

This course, facilitated by a leading female trainer, has been developed specifically to benefit female office professionals and covers key topics to enable female professionals to thrive in their organizations.

  • Course Objectives

    By the end of the course, participants will be able to:

    • Take on independent or leadership roles, work in teams when needed, and interact confidently with peers, direct managers and executives
    • Utilize excellent communication skills to be even more impactful in the workplace
    • Structure their workload for optimal performance and results, using effective time management strategies
    • Build effective relationships with direct managers by adapting to different working styles
    • Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)
  • Target Competencies

    • Time Management
    • Communication Skills
    • Listening Skills
    • Emotional Intelligence
    • Presentation Skills
    • Office Management
    • Office Administration

    Note

    Please note: This course is led by a female trainer and only open to female participants.

What is the target audience?

  • Target Audience

    This course is beneficial for female professional in an administrative or supporting role. This includes, but is not limited to: administrative assistants, office managers, executive PAs, executive secretaries, personal assistants, executive assistants, confidential secretaries, senior and junior secretaries and other administration-related office professionals.

Building on existing skills

1
The role of an office professional in the 21st century
2
Communication skills and techniques
3
Confidence as a tool
4
Assertiveness in the workplace
5
Time management under pressure
6
Organizational skills

Managing the workload

1
Task planning
2
Prioritizing the workload
3
Understanding the business – the big picture
4
Taking control of the workload
5
Change management in the work environment
6
Effective goal setting

Communicating effectively

1
Active listening
2
Effective business letter writing
3
E-mail writing
4
Minutes writing
5
Note writing
6
Report writing

Powerful presentation skills

1
Creating presentations
2
Winning the room
3
Presentation styles

Managing relationships

1
Image and perception management
2
Effective working relationships
3
Working styles
4
Having valuable meetings
5
Being a team player
6
How and when to delegate

Emotional intelligence

1
Understanding and influencing behaviors
2
Expressing needs and opinions with clarity
3
Giving and receiving feedback
4
Resolving conflict
5
Utilizing empathy to achieve a common goal
Kampala, Uganda
22 - 26 March 2021

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Lectures: 32

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Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed